![]() Improve first-touch-resolution and time-to-resolution metrics, which can reduce your cost per ticketĬhat is built into your service desk, with a backend interface for agents and portal access for end-users.Increase agent productivity by providing a chat queue that will allow them to efficiently engage simultaneously with multiple end-users.Connecting users to the resources they need in a timely manner.Improve employee satisfaction by providing a direct communication channel for instant interaction with agents. ![]() Benefitsīenefits of incorporating chat into your service management processes: Chat delivers instant access to agents that can offer assistance and resources to ensure smooth workflow productivity. Provide your users with a fast, efficient method to engage with IT support.
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